You deliver a service to clients on a recurring basis, and the reporting, the pipeline, and the proposals all land on you.
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Gone quiet: two prospects with no contact in 14+ days (Harbor, Vantage) — drafted re-engagement notes in your queue.
Moving: Cedar signed; onboarding kickoff drafted.
Needs you: Vantage asked for a revised scope — proposal drafted from your last call, awaiting your review.